Important Notice Concerning Customer Privacy
AAA Southern New England and its affiliated companies are proud to have been providing quality services, benefits and products to their members and customers for over 100 years. We value the trust that our members and customers have placed in us. We will protect that trust by respecting the privacy of all of our AAA Southern New England members and customers especially as it relates to maintaining the confidentiality of any customer information that we obtain. We have prepared this notice to explain what types of customer information we collect, how we use it, and under what circumstances we may share it. This notice is provided on behalf of AAA Southern New England and the other members of its corporate family listed at the end of this notice. It applies to our members, customers and former customers.
This notice applies to the customer information that you provide to us or we obtain about you in connection with financial products and services provided primarily for personal, family or household purposes that is not publicly available ("information"), except as described in the last paragraph of the "Categories of affiliates with which we may share information" section, where this notice applies to any of your personal information. This notice takes precedence over any previous privacy notices that we have issued.
Our policies and practices to protect your information
In the course of our normal service and business operations or when we think it may benefit you, we may use your information responsibly to:
- Provide you with the products or services you have requested.
- Offer you other products and services.
- Inform you of products and services made available from our carefully selected marketing partners, often with special member benefits.
We restrict access to your information to our employees, contractors or other similar persons who need to know that information to provide products and services to you. We maintain physical, electronic and procedural safeguards that comply with federal and other applicable standards to guard your information.
We require our vendors and contractors to agree, as a condition of doing business with us, to preserve the confidentiality of the information we disclose to them in order to carry out the services for which we have contracted, and not to disclose such information or otherwise use it except for the purpose for which such information was disclosed to them.
In order to provide you with the services, benefits and products that you want from us, and to ensure that you receive the very best services and benefits and the highest quality products from our carefully selected marketing partners, we collect the following information about you:
- Information we receive from our customers on applications and other forms;
- Information about our customers’ transactions with us, members of our corporate family listed at the end of this notice and related companies ("affiliates"), or other organizations that are not members of our corporate family ("non-affiliates");
- Information we receive from a consumer reporting agency (e.g., credit bureaus and others); and,
- Information we obtain about customers or individuals using our website or information we receive from customers or individuals communicating by e-mail with us.
The insurance agencies may collect health information about their respective customers in the course of providing certain insurance services. The insurance agencies do not disclose health information about their customers or former customers to anyone, including their affiliates, without the customer’s authorization or as otherwise required or permitted by law.
Information we disclose
Most of the information we collect is used to help deliver the services that our customers request, easily and efficiently. It also may permit us to design and offer specific products and services that will be useful to our customers or that provide member benefits, additional value or discounts. We may disclose all of the information we collect, as described above, to our affiliates and non-affiliates, as described below
Categories of affiliates with which we may share information
The AAA Southern New England affiliates with which we may share the information we collect, as described above, are in several different business areas, such as insurance, banking, and automobile and travel services. You may direct us not to share the information we collect with our affiliates, except information about our transactions and experiences with you, which we are permitted by law to share. (See "Your Privacy Choice" section). In addition, we may share information with our affiliates if we are required or otherwise permitted to do so by law.
You also have the right to limit some but not all marketing from our affiliates. You may limit our affiliates from marketing their products or services to you based on your personal information that they receive from us or each other. (See "Your Privacy Choice" Section)
Categories of non-affiliates to which we may disclose information
From time to time, we may allow non-affiliates to extend offers of products and services for AAA Southern New England members and our customers when we feel that such products and services may be of special value or of particular interest to you. These companies to which we may disclose the information we collect may include financial service providers, such as banking, lending and insurance companies, as well as non-financial companies, such as retailers, sellers of consumer products and services, travel vendors and independent marketing companies.
You may direct us not to make these disclosures to these non-affiliates, except in the following circumstances. (See "Your Privacy Choice" section). We may disclose the information we collect about you to non-affiliates as permitted or required by law. We also may disclose the information described in the section above called "Collecting Information" to non-affiliated financial institutions with which we have a joint marketing arrangement or to other non-affiliated companies/outside service providers with which we contract in order for our own services to function properly or to complete transactions, such as the processing of credit card transactions. These joint marketing and outside service providers are required by us to enter into written agreements with us to safeguard the confidentiality of our customers’ information and use it only for authorized purposes.
For our insurance agency customers that are Massachusetts residents: Under applicable law, you may direct us not to disclose for marketing purposes to non-affiliates your name and address which is collected in connection with services provided by the agency relating to life, health or disability insurance. (See "Your Privacy Choice" section).
Your Privacy Choice
If you limit disclosures of information as described in this notice, you may not receive notice of future AAA Southern New England special value-added offers of products, services and special savings opportunities from us, our affiliates, or our joint marketing partners. (If you are an AAA Southern New England member, you will continue to receive our AAA Southern New England Horizons publication and annual membership renewal information and billing statements.)
If you want to limit disclosures of information as described in this notice, you can write to us at the following address: Privacy Administrator, AAA Southern New England, 110 Royal Little Drive, Providence, RI 02904. You can also call us toll free at 800-222-8252. At that time, you will need to tell us your name, address, phone number and AAA Southern New England club membership number in order for us to timely process your request. Please also tell us whether you are limiting disclosures on your behalf only or also on behalf of others with whom you have a joint customer relationship.
We respect your privacy
Your trust is important to us. We are committed to protecting your privacy, whether you do business with us in person, online, by telephone or mail. Our aim is to continue to provide our members with services, programs and products with the highest standards of quality and maximum member benefits. We look forward to serving you.
AAA SOUTHERN NEW ENGLAND
AAA INSURANCE AGENCY, INC.
(in Massachusetts and Connecticut)
AUTOMOBILE CLUB INSURANCE AGENCY, INC.
d/b/a AAA INSURANCE AGENCY, INC.
AAA SOUTHERN NEW ENGLAND BANK
AAA SOUTHERN NEW ENGLAND
AAA AUTO GLASS, INC
AAA DRIVER TRAINING SCHOOL, INC.
AAA CAR CARE, INC.